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Firms must fix the past, then look ahead.

Publication: San Diego Business Journal
Publication Date: 25-APR-05
Format: Online
Delivery: Immediate Online Access
Full Article Title: Firms must fix the past, then look ahead.(Small Business Help Line)(business relationship)

Article Excerpt
Question: I made a mistake with one of my clients. I said I was sorry and let them know it would never happen again. Now what?

Answer: Your meaningful words have been fortified with action aimed at the future, but what about the past? Your mistake has cost the injured party something; maybe money, maybe time, maybe both. Offer...

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