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Technology briefs.

Publication: Daily Herald (Arlington Heights, IL)
Publication Date: 31-MAY-04
Format: Online
Delivery: Immediate Online Access
Full Article Title: Technology briefs.(Business)

Article Excerpt
Software may cut call center costs

SCHAUMBURG - ISI Telemanagement Solution now offers a skills assessment tool to help screen prospective employees. It also offers a Web-based learning program to help attract and retain telecommunications workers. The assessment tool evaluates an operator's strengths and weaknesses and taps right into...

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