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Article Excerpt
Today's message networks take on tomorrow's advanced messaging and unified communications services.
With over 40 billion e-mails sent each day, the world's communications backbone is increasingly traveling across message networks. Businesses execute transactions, partnerships, sales, negotiations, and marketing through their e-mail messages. Consumers chat with friends and family, read newsletters, and buy products. Furthermore, technology innovations are converging traditional voice, data, and wireless networks, so messages take shape not only as e-mail, but also as videos, voice mails, animated greetings, images, Short Message Service (SMS) and Multimedia Message Service (MMS) mobile messages, and faxes.
As message networks take on an increasingly central role in our communications, users need more flexibility to access their critical information from any device, anywhere, with a single click. This includes traditional devices like desktop computers and Web clients, but also mobile phones, voice interfaces, and many more devices yet to be invented. For all types of customers, emerging unified communications (UC) applications offer a great potential for better connecting individuals together and facilitating communications and collaboration. Specifically for businesses, UC applications have the potential to dramatically increase employee productivity and help remote or "deskless" workers, like salespeople or delivery personnel, better stay in touch with corporate headquarters.
UC technologies provide a bridge between traditional e-mail servers and mixed media...
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