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RightNow Technologies Reports Financial Results for Full Year and Fourth Quarter 2004; Annual Revenue Increases 72 Percent Over Prior Year; Annual Earnings Increase 184 Percent.

Article Excerpt
RightNow(R) Technologies, Inc. , a leading provider of on demand CRM software solutions, today announced results for the fourth quarter and fiscal year ended December 31, 2004. RightNow reported consolidated revenue of $17.7 million for the fourth quarter of 2004, an increase of 67 percent from the fourth quarter of 2003. Revenue for the year ended December 31, 2004 was $61.8 million, an increase of 72 percent from $35.9 million for the year ended December 31, 2003.

Fourth quarter 2004 net income was $1.3 million, or $0.04 per diluted share, compared to a loss of $(1.4) million, or $(0.09) per diluted share, in the fourth quarter of 2003. Net income for the year ended December 31, 2004 was $3.4 million, or $0.12 per diluted share, compared to a loss of $(4.1) million, or $(0.28) per diluted share for the year ended December 31, 2003.

"Our 28 consecutive quarters of revenue growth reflect RightNow's unrelenting focus on customer success and the strength of our business model," Greg Gianforte, founder and chief executive officer of RightNow, said. "In 2004 our growing success in the contact center and the launch of our industry leading on demand CRM suite spurred revenue growth of more than 70 percent. We are also heartened that our products provided the backbone for one-half billion interactions on behalf of our customers and we bolstered our balance sheet through our IPO.

"We enter 2005 with market leading technology, a strong and loyal customer base, a growing and productive sales team, and a solid financial foundation. We are well positioned to further grow our business and market share...