Business software automation: is it worth it?(Interview)

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...like Access I.T. claim that they eliminate costly re-keying of data within the company, streamline the contract fulfillment process, and let you query and instantly access real-time information on any transaction, including contracts sales orders and customer accounts. But staying ahead of the constant changes and upgrades in technology can be costly and many owners are reluctant to dedicate the amount of time and resources necessary to make the transition to fully automate their business. The question, "Is it really worth it?" is regularly asked by business owners and employees alike.

To find out, DHI contacted Mulhaupt's, Inc. Mulhaupt's recently purchased Access I.T.'s software package Contract Distribution[R] for Microsoft Navision in an effort to help increase the company's efficiency. We wanted to see if the software had lived up to its promises, so we talked to Kenneth Smith, the General Manager, and Mary Tyson, a Project Manager and active end-user. Here's what they had to say.

D & H: What were some of the initial...

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