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...get a quantitative idea of how the system will perform. After a BPM system is in place, modeling can be useful to assess the impact of proposed changes in process. Finally, a scenario-based model can be used to predict performance of the system when faced with a major external event.
Although modeling was used in the 1990s in connection with business process engineering, the software tools were limited in that they did not integrate with BPM software. Thus, they were not able to use real-world data as input, nor could the models be converted to production systems. Now, many BPM software tools include modeling through inclusion of homegrown components or by partnering with modeling products. Combined with analytics, modeling can produce increased organizational responsiveness and efficiency, while reducing risk.
GTESS
As a technology-based business process outsourcer for health plans and benefit administrators in the healthcare industry, GTESS (gtess.com) must be more agile than the average company. GTESS handles claims from providers and routes them to the payer for adjudication. The process is similar in concept for each customer, but varies significantly in the details, so GTESS must adapt the flow to each customer's needs. The company uses Fuego (fuego.com) to handle its...
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