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The silent menace.

Publication: M2 Presswire
Publication Date: 30-NOV-04
Format: Online - approximately 608 words
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-30 November 2004-Callmedia: The silent menace(C)1994-2004 M2 COMMUNICATIONS LTD

RDATE:11302004

Rufus Grig, Chief Technology Officer for Callmedia, has issued a challenge to the outbound call centre industry to "clean up its act" in relation to silent calls - or face the end of the industry as we know it.

"Silent calls are a modern menace," according to the technology expert - "And self-regulation through the DMA is clearly not having any effect.

"The DMA guidelines state that 5% of the proportion of live calls is the maximum number of...

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