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Study shows customer service in banks is still not up to standard; Survey highlights customer service challenges facing UK banks: `just three strikes and you`re out` attitude dominates; 9 in 10 respondents will only make a maximum of three complaints before moving; Word of mouth can cement or destroy customer relations: 82% discuss experiences with friends and family.

Publication: M2 Presswire
Publication Date: 30-NOV-04 		Format: Online - approximately 894 words
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-30 November 2004-KANA: Study shows customer service in banks is still not up to standard; Survey highlights customer service challenges facing UK banks: `just three strikes and you`re out` attitude dominates; 9 in 10 respondents will only make a maximum of three complaints before moving; Word of mouth can cement or destroy customer relations: 82% discuss experiences with friends and family(C)1994-2004 M2 COMMUNICATIONS LTD

RDATE:11262004

Marlow, Bucks - Britain`s banks are taking advantage of their customers` loyalty and continue to deliver substandard customer service, according to survey data unveiled by KANA today. The poll, commissioned by the leading provider of service resolution management solutions, found that whilst consumers initially choose their banks on the basis of convenience and products, customer service is the make-or-break factor: 85% of respondents confirmed they would make...

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