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Take an early bite of the cherry; 80% growth by 2005 in voice outsourcing.

Publication: M2 Presswire
Publication Date: 28-NOV-03 		Format: Online - approximately 1071 words
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-28 November 2003-DATAMONITOR: Take an early bite of the cherry; 80% growth by 2005 in voice outsourcing(C)1994-2003 M2 COMMUNICATIONS LTD

RDATE:12012003

London -- A new report by independent market analysts Datamonitor (DTM.L) says demand for outsourced voice solutions amongst enterprises globally is set to rise considerably within the next two years.

The report "Creating demand for outsourced voice services", predicts that by 2005, $76.5 million will be up for grabs if voice vendors play their cards right. That's an 80% growth on 2003 revenues. For enterprises, outsourcing voice services negates the heavy hardware costs associated with on-premise systems and delivers these high-end technologies without additional training and expertise requirements on the purchaser. North America currently accounts for the bulk of revenues; however, Datamonitor expects Asia Pacific (APAC) and the Caribbean & Latin America (CALA) to experience the fastest growth due to their higher propensity to outsource. The report acknowledges that low market awareness and lack of understanding of...

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