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newScale Announces a New Generation of Service Delivery Management; Complete Solution to Run Internal Service Delivery Like a Business.

Publication: Business Wire
Publication Date: 03-NOV-03 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Business Editors/High-Tech Writers

FOSTER CITY, Calif.--(BUSINESS WIRE)--Nov. 3, 2003

newScale(R) Inc., the market leader in service delivery management software solutions, today announces a new generation of Service Delivery Management (SDM) software solutions that allow internal service delivery organizations to pro-actively and continuously improve the way they delivery services. These tools give internal service delivery teams the ability to manage their operations like a stand-alone business. newScale RequestCenter 2004, also announced today, is the first of this new generation of SDM solutions.

In the same way that Supply Chain Management systems helped manufacturing organizations, new SDM systems help service delivery teams identify bottlenecks, improve quality, shorten delivery cycles and pinpoint those services which are better performed by external service providers. For the first time, new SDM tools give internal service delivery organizations the ability to run employee service delivery operations like a business. Organizations that make this shift typically recognize a hard dollar savings of $2-10 million per year.

According to a recent report by Giga, a wholly...

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