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People power: new Web tool puts content management in the hands of rank-and-file employees and customers.

Publication: Builder
Publication Date: 01-AUG-03 		Format: Online - approximately 599 words
Delivery: Immediate Online Access
Full Article Title: People power: new Web tool puts content management in the hands of rank-and-file employees and customers.(Builder tech: new gadgets. New systems. New future.)

Article Excerpt
ABOUT 10 YEARS AGO, SYMES ASSOCIATES IN Beverley, Mass., was building 25 houses a year. At the size, the builder could manage its work flow and stay profitable by using only a paper-based system supported by mobile phones.

In 2002, Symes had $40 million in sales and 73 closings; today, it builds close to 100 homes a year. At this larger size, the company feels that the only way it can manage its growth and slash cycle time is by using technology more effectively.

Although this is a familiar...

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