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...is key to building rapport with participants. Here are some helpful tips for dealing with common difficult questions.
Assume there's a connection.
Sometimes what you think is a dumb question is actually the result of complex thinking. Be careful not to convey disapproval in your tone or body language. Instead, probe the asker. For example, you're leading a session on financial management for nonfinancial managers and you're in the middle of a discussion about profitability. Someone asks, "What's the average life expectancy for women today?" You might be tempted to brush aside the question, thinking it's out in left field. Instead,...
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