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...potential. They're becoming more interactive--not only informing users when pertinent information is added to the knowledge-base, but also actively scouring for information based on a user's shifting interests and priorities.

When paired with other technologies such as content management, collaboration and business intelligence, portals can improve business processes and boost efficiency within and across enterprises.

"I can't make the point strongly enough that there has to be a reason for users--both inside and outside the company--to keep coming back to the portal," says Bob Rugare, VP of technology consulting at Cap Gemini Ernst & Young (cgey.com). "We've seen companies take the knowledge and databases they have in their own organizations and open...

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