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Mediation manages conflict, benefits business.

Publication: San Diego Business Journal
Publication Date: 25-AUG-03 		Format: Online - approximately 769 words
Delivery: Immediate Online Access

Article Excerpt
Human Relations managers face a multitude of internal business conflicts, with issues that usually revolve around an employee's concern for being treated fairly, dealt with respectfully, assigned work that he or she is capable of doing (or in receiving training so that he or she can be capable), cultural differences, and in knowing how the job assignment fits into the larger business picture (in other words, that it is meaningful).

These issues are increasingly common examples of potential conflict situations that exist and will increase in today's workplace. And such disputes take up time, cause frustration in the work place and may defeat the fine goals of the company. Often the end result of...

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