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...management system. Some companies keep staff on hand to write wrappers or adjust parameters; others avoid the problem by running only software customized for its system.
Factors such as the number of employees, ratio of professionals to factory floor employees, and available technology and resources play a part in determining a suitable solution. But without a specific formula that determines what solutions work with what situations, most organizations are more likely to stumble across the answer than go straight to it.
Gerrie Wydeven, e-learning program leader at the Internal Revenue Service, managed to cut down on some trial-and-error when she was given the task to lead the implementation of the IRS's LMS. She did that by immediately seeking advice from others who were in the process or had already implemented their systems.
"Basically, I went to conferences, talked to people, did some reading, and got some idea of the best practices," says Wydeven.
Here's a summary of the eight most common problems---from marketing e-learning to employees in different countries to discovering the joys of chunking--and the solutions arrived at by five different organizations featured in the five previous articles April through August in T+D. The challenges and resolutions can become your shortcuts.
Lesson 1
Despite the existence of SCORM, AICC, and other standards, compatibility between all courseware and LMSs remains a goal rather than an accomplishment. Narrowing down course selection helps keep down customization costs.
Lack of compatibility required almost all of the organizations in the case studies to adjust their courseware selection to attain maximum capability from the technology with minimal intervention. Most organizations made compatibility a top priority and limited their selection to products that worked best with their systems--pushing other criteria, such as interesting interactive features and compelling content, further down on the requirements list. Some companies had the luxury of having the resources to devote staff to the task of customizing content. Lucent Technologies, for example, has a group of e-learning specialists whose primary function is to write wrappers and adjust third-party courseware so it works...
NOTE: All illustrations and photos
have been removed from this article.
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