...major challenges insurance companies have faced in managing knowledge is the diversity of their offerings. Many provide health insurance, life insurance and car insurance along with investment products. With five or six lines of business come five or six databases and multiple systems.

It's difficult not only to manage the information regarding all of those different products, but also to disseminate the proper material to the agents and other representatives in the field. Because the products change so often due to market demands and regulations, providing agents with the most up-to-date information on products and policyholders is crucial to the sales cycle.

"We knew we needed a better way to...

NOTE: All illustrations and photos have been removed from this article.



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