...e-mails, an online meeting with virtual whiteboard or a Word document with comments from several people.

If the information communicated during an online meeting or e-mail exchange is going to be put to work, there must be some structure to how the knowledge is stored and shared. The job of collaboration tools is to marry the need for freeform communication and structured knowledge gathering and storage.

For example, what good is a group of people getting together to toss around ideas for the next project if that information just disappears into the ether when the meeting is over? Collaboration tools look for elements of KM to put all of the seemingly disjointed information into a database that can be searched, archived and retrieved as the project...

NOTE: All illustrations and photos have been removed from this article.



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