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...be more difficult than users had bargained for. Electronic records management (ERM) technology has been a victim of those positive and negative effects of hype. High-profile cases like Enron and WorldCom high-lighted the value of the secure retention and destruction of documents that ERM technology supports. Yet there are still few examples of good ERM practice, much evidence of only half-won battles, and growth for the ERM market remains slow.
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ERM does not appear to be the complete answer we were looking for. Its identifiable benefits are real, though, and worth fighting for. Organizations should persist, perhaps with a renewed understanding of why they have not advanced as much as they wanted to. And also with a better understanding of what ERM can really do for them, and of what they themselves need to do to move forward.
High-profile court cases have outlined the consequences of not managing information properly through secure, tamperproof retention to timely destruction. Those cases have in parallel raised the profile of technologies like ERM, but their main effect has simply been to convince organizations of the need to retain their information in an orderly manner, fast.
Information retention has largely been achieved by acquiring more storage...
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