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Article Excerpt
JACKSON -- When you work in the travel business, a ringing phone can mean anything.
Bill Bryan of Bryan Tours/MTS Travel found that out when he was asked years ago to organize an outdoor formal dinner for 1,000 people at the Royal Hawaiian Hotel. To ensure five-star service for the dinner guests, Bryan hired Samoan people to sit high above in the trees with radios. If someone dropped a napkin, they radioed to the crew below and it was quickly taken care of. Afterward, the company president said he could not believe the level of service his company had just enjoyed, and Bryan pointed up into the trees where his workers were still posted to show him how he had pulled it off.
"That's what I call the good old days of travel, when you just relaxed and the enjoyed the trip," said Bryan, who is now semi-retired from the business.
This year, his family's company celebrates 40 years in the travel business, not an easy feat considering Bryan Tours has endured the Great Flood of 1979, commission cuts by the airlines, heavy competition from the Internet and the aftermath of Sept. 11, 2001, when the staff spent all...
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