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...masse.

The challenge for modern businesses to create an atmosphere where collaboration is viewed as a positive endeavor for everyone, and providing the systems and processes that allow it to happen.

Two things are important, according to Peter Auditore, Vice President U.S. Marketing, Hummingbird USA:

One, any collaborative environment worth its salt utterly changes a business process for the better. You may begin with a narrower goal in mind, but the end-game should always be to transform the business process.

"You start with a workgroup that has a specific business process," says Auditore, "and build an information management system based on document management. This allows the workgroup to search and retrieve content, manage its records, prepare for the Electronic Information Act and the Sarbanes-Oxley Act, whatever." (Sarbanes-Oxley inspired by the Enron and Arthur Andersen scandals, requires publicly held companies to provide access to all records-e-mail, documents, the works-and provide a secure means for whistle-blowers to report abuses--ed.)

"From that alone you will gain tremendous benefits," says Auditore. "But you shouldn't stop there. The next step might be to portalize your new information system, personalizing the portal to make it a collaborative environment."

Once this groundbreaking work is done comes the real value. "Now you...

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