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Freeserve opens contact centre in Middlesbrough in partnership with Garlands Call Centres.

Publication: M2 Presswire
Publication Date: 28-FEB-03 		Format: Online - approximately 894 words
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-28 February 2003-FREESERVE: Freeserve opens contact centre in Middlesbrough in partnership with Garlands Call Centres(C)1994-2003 M2 COMMUNICATIONS LTD

RDATE:02282003

Hartlepool -- Freeserve, the UK's No. 1 for the Internet, is investing in the Middlesbrough area with the opening of a new contact centre for its Customer Service, Technical Support and Administration operations. 200 staff have been employed to work at the centre.

The new centre is operated by Garlands Call Centres, recently recognised as the UK's Best Large Contact Centre at the 2002 National Customer Service Awards. Garlands is the second largest private employer in the Tees Valley area and has two existing call centre sites in the Hartlepool Marina area.

It is the first time that Freeserve's Broadband customer service, technical support and administrative support functions have been centralised in a...

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