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Employee morale investments often pay big dividends.

Article Excerpt
There is something about a happy workplace that makes an immediate impression. Often it takes only a few minutes in an office or factory to get a strong impression about employee morale.

So, why is it that in some offices people seem harried and overwhelmed, rarely smiling? And in others there is a sense that this is a place where people enjoy their jobs?

What makes the difference?

Of course, people like receiving good pay and benefits. But morale can be enhanced a great deal by a number of other things including employee recognition programs, incentives, flexible work times, family-friendly policies and an attitude that promotes teamwork rather than a top-down command structure.

Mark Chinn, owner and managing partner of the Jackson law firm Chinn & Associates, PLLC, frequently researches ways to make the office run more effectively. Employees often are complimented on a job well done.

"It is kind of contagious around the office," said Kelly Smith, marketing and business development director for Chinn & Associates. "Everyone feels important. Mark conducts employee evaluations all the time and never hesitates to tell employees they are doing a great job. Never...

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