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Article Excerpt
As an open standard, VoiceXML truly leverages the knowledge and products that the industry has developed around Advanced Speech Recognition (ASR), Text-to-Speech (TTS), telephony interfaces, voice printing, and Voice over IP (VolP). As an open standard, what VoiceXML has made possible is flexible models for development and deployment.
Some of my previous articles reviewed deployment tools that are available for developers to rapidly build and test VoiceXML-based interactive speech applications. In this issue I'll preview some options that are available to enterprise speech recognition developers and IT managers for deploying a VoiceXML application.
In the earlier articles we discovered that a number of third-party vendors provide hosted VoiceXML development tools and another group provides desktop-based development tools. Depending on your scenario and your investment in speech recognition, you can pick and choose which development tool model suits your environment. And once you're ready to deploy VoiceXML applications, a number of similar models are available. Although it's definitely possible to buy the entire suite of speech recognition and telephony infrastructure in-house--if you have the investment capability--it's also possible to lease the whole infrastructure, including the telephony lines and integration, from an outsourced service provider.
What Is a VoiceXML Gateway?
As depicted in Figure 1, a VoiceXML gateway is the key link between the...
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