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Article Excerpt
Business/Technology Editors
WESTFORD, Mass. and MIAMI--(BUSINESS WIRE)--Jan. 10, 2002
Concerto Software to Deliver Industry's Most Advanced, Comprehensive
CIM Solution for Contact Centers; Addresses Expanded Market with
Combined Technology
Davox to Meet Fourth Quarter Expectations
Conference Call Today at 1:00 PM EST
Davox Corporation (NASDAQ: DAVX), a proven provider of customer interaction management (CIM) solutions, today announced that it has signed a definitive agreement to acquire CELLIT, Inc., a privately held provider of comprehensive, unified CIM solutions for contact centers, in a cash and stock transaction. Effective immediately, Davox will begin doing business as Concerto Software, Inc.
Concerto Software will provide a unique, comprehensive customer interaction management solution that allows companies to more effectively manage customer communication across all interaction channels, including telephone, fax, email and the Web. This integrated, rapidly deployable solution will enable companies to better communicate with customers, improve customer service, and reduce operating costs.
"Concerto Software is the result of a perfect combination of complementary strengths," said James Foy, CEO of Concerto Software. "CELLIT's innovative technology coupled with Davox's proven solutions, financial strength and global sales and support infrastructure will enable us to quickly deliver the most comprehensive contact center solution to meet...
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