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Claims groups'' bad press is no accident. (News Analysis).

Publication: Marketing Week
Publication Date: 24-JAN-02
Format: Online - approximately 1132 words
Delivery: Immediate Online Access

Article Excerpt
Injury claims companies are moving away from the 'where there's blame' advertising and are re-evaluating their image in an effort to escape bad publicity and discover what the public expects from them, says Gary Thurtle

Ambulance chasers; opportunists; leeches -- just three of the many epithets used by the public to describe personal injury claims companies. But it's not an image the industry believes is justified and it is trying hard to change it.

Last week, Claims Direct appointed AW Media as its media agency and is on the verge of appointing a new creative agency to create more targeted campaigns.

Last summer, The Accident Group appointed Cheetham Bell JWT to reposition the brand and create an alternative strapline to "Where there's blame there's a claim" (MW August 16, 2001). It is also reviewing its media arrangements.

The industry and in particular Claims Direct, received bad press in 2000 and 2001 about the way it operates and this has led to a period of reflection in the industry....

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