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Unveil Technologies Introduces the Unveil Conversation Manager, an Intelligent Customer Self-Service and Agent-Assist Application for Contact Centers.

Publication: Business Wire
Publication Date: 11-FEB-02 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Business/Technology Editors

Call Center & CRM Solutions 2002

LAS VEGAS--(BUSINESS WIRE)--Feb. 11, 2002

Unveil Conversation Manager Goes Beyond Current IVR and Speech

Recognition Applications to Engage Customers in Flexible, Natural

Conversations via Voice and Text Channels

Unveil Technologies, Inc. today introduced the Unveil Conversation Manager(TM), its highly anticipated customer self service and agent assist application for enterprise and carrier contact centers. The Unveil Conversation Manager is a next generation solution for automating expensive and time-consuming customer service interactions that occur over both voice (telephone) and text (e-mail, Web and chat) channels. The product enables customers to ask for information however they want, a significant improvement over today's Interactive Voice Response (IVR) and speech systems that force users into predefined scripts and restrictive call flows. Unveil's solution uses the company's proprietary voice and text processing software to understand how people really talk and type, improving...

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