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...of the American Management Association office in New York City--the same room sizes, the same blackboards, even the same chairs.
But Japan has transformed itself from imitator to innovator, and I attribute that change to one word: kaizen. Kaizen is a Japanese word that means continuous improvement--that is, always being on the lookout for better and simpler ways of working.
As a workplace concept, kaizen first appeared in the late 1980s, but it is experiencing a resurgence due to its commonsense approach to work. The goal of...
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