...for managing and maintaining continual customer and employee (manager) feedback is obtained from e-mails, submitted survey forms and other written documents. This strategic feedback is received from thousands of different, disparate sources on a daily basis. As a result, the ability to "make sense" of this large volume of unstructured data and thereby determine if there are either favorable or unfavorable trends (e.g. by geography, food quality or service levels, etc.) is extremely difficult if not impossible. The feedback could only...

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