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Article Excerpt
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced it has won a contract renewal and expansion to provide tier one technical support for a Fortune Top 10 telecommunications company's leading-edge video offering. Over 1,400 full-time employees, including onshore, offshore, and agents working from home, will service the two-year, $71 million contract.
Convergys' technical support agents will continue to provide expert, Tier 1...
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