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Brewin Dolphin Deploys Impact 360 Recording Software, Extending Investment in Verint Witness Actionable Solutions Technology.

Publication: Computer Weekly News
Publication Date: 29-OCT-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Verint[R] Systems Inc. announced that Brewin Dolphin Ltd., one of the UK's largest independent private client investment managers, has implemented the next-generation Impact 360[R] Recording software from Verint[R] Witness Actionable Solutions[R]. Deployment of the new full-time recording solution serves as an extension to the company's current use of Verint call recording technology, which was selected to support Brewin Dolphin's front- and back-office operations across 39 UK regional offices, including its major centers in London, Newcastle and Edinburgh.

Impact 360 Recording is designed to offer the highest levels of resilience, supporting Brewin Dolphin's multi-site contact center and back-office operations in adhering to the latest UK Financial Services Authority (FSA) compliance recording guidelines. In selecting the technology, a key...

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