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Dubai Roads & Transport Authority Deploys Nortel Contact Center Solution; Design, Deployment, Managed Services Solution leads to 50% Improvement in Customer Satisfaction.

Publication: M2 Presswire
Publication Date: 12-OCT-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-12 October 2009-Nortel: Dubai Roads & Transport Authority Deploys Nortel Contact Center Solution; Design, Deployment, Managed Services Solution leads to 50% Improvement in Customer Satisfaction(C)1994-2009 M2 COMMUNICATIONS

RDATE:12102009

DUBAI, United Arab Emirates - The Roads & Transport Authority (RTA) ** of the Government of Dubai has experienced a dramatic 50 percent improvement in customer satisfaction while managing substantial increases in call volumes, thanks to a contact center solution provided by Nortel* [OTC: NRTLQ]. The end-to-end solution, worth an estimated US$11.4 million, is supported by Nortel Contact Center Consulting Services and built on a foundation of unified communications -ready technology including Nortel's...

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