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Top Nine Habits of Leading Customer Feedback Managers - New Paper from Allegiance, Inc.

Publication: Business Wire
Publication Date: 22-SEP-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
- Best practices and examples of how companies listen and respond to the Voice of the Customer through formal programs that impact business outcomes -

SALT LAKE CITY -- Gathering customer feedback is the only way for businesses to understand customer needs and concerns. However, most companies struggle to manage and act upon that feedback, leaving critical customer concerns unanswered. Allegiance, Inc., a leading provider of Voice-of the-Customer (VOC) solutions, today announced the availability of the paper "Nine Habits of Leading Customer Feedback Managers" to provide guidance and share best practices on implementing an effective VOC program.

"Best practice companies are not only listening to customer feedback, but they...



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