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UK Organisations Are Still Failing To Realise Competitive Advantages Offered By ITIL Claims ILX Group; Independent survey shows less than a quarter of IT staff are ITIL qualified.

Publication: M2 Presswire
Publication Date: 21-SEP-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-21 September 2009-ILX Group plc: UK Organisations Are Still Failing To Realise Competitive Advantages Offered By ITIL Claims ILX Group; Independent survey shows less than a quarter of IT staff are ITIL qualified(C)1994-2009 M2 COMMUNICATIONS

RDATE:21092009

According to ILX Group plc (ILX), the blended training services company, just over half of IT departments (51 per cent) believe that having staff qualified in ITIL would give their organisation or business a competitive edge. Despite this, less than a quarter of IT staff were found to be trained in ITIL Version 2 or ITIL Version 3.

The study, which questioned 100 senior UK IT managers and directors across organisations from a variety of industries, showed the primary reason cited for not having staff trained in ITIL remained a management level lack of understanding of the benefits. A number of business sectors including manufacturing, retail, distribution and transport identified budget constraints as another significant factor affecting the uptake of ITIL . Only one per cent of respondents said that it was due to a lack of information in...

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