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Raising the bar: SDM profiles the recipients of the fourth annual CSAA Central Station Excellence Awards.

Article Excerpt
This year the voluntary, anonymous judging panel for the Central Station Alarm Association's (CSAA) Central Station Excellence Awards had the hardest time yet selecting a winner from the outstanding field of applicants--and that is a really good thing, as it shows the industry's universal commitment to quality and unending improvement that just keeps raising the bar higher and higher.

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When CSAA and SDM, the awards co-sponsor, announced this year's winners at a breakfast during the 2009 Electronic Security Expo (ESX) conference in Baltimore, Md., it was done with a lot of pride and respect for an outstanding field of winners and applicants--and a surprise for everyone in attendance. For the first time, in response to the superiority of this year's entrants and in an attempt to give some very deserving central stations and industry members recognition, two honorable mentions were also awarded in each category.

"This year's judges were very impressed by the high-quality of all the participants," said Steve Doyle, executive vice president, CSAA. "Many of them had judged before and commented that it was the hardest it has ever been. In fact, it took a second conference call to finalize their choices due to the outstanding nature of the participants. Since there were so many deserving central stations, managers and operators, the judges decided to award honorable mentions in each category. The judges were also impressed by the quality and the efforts of the submissions themselves," added Doyle.

The awards are designed to recognize any UL listed station, and applicants are not required to be CSAA members. The purpose of the awards is to promote the value of central station services, honor those who have made significant contributions to the industry and promote the level of professionalism of UL listed central stations.

On the following pages you'll get a glimpse at what made the judging panel's decision so hard ... as we take a closer look at members of the industry that have raised the bar of excellence in monitoring.

Central Station Operator of the Year

Jeffrey Karabinos approaches his job as a daylight shift supervisor with a 'mission first' mentality. It comes from four years in the military--a useful background in his eyes.

At the central station, "there is always a job that needs to be done, and I always try to do my job with a 'mission first' mentality, especially when help is needed," Karabinos says. "That motivates me to pick up the overtime, switch days or serve on a committee. When there is a need I try to do the best I can to help out."

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It isn't just words. Karabinos is always there for the central station and his fellow employees. He'll switch shifts if his coworkers need it--even if it means working 7 to 14 days in...

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