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PSCU Financial Services Provides Disaster Recovery for Schools Federal Credit Union.

Publication: Mergers & Acquisitions Business
Publication Date: 16-SEP-09
Format: Online
Delivery: Immediate Online Access

Article Excerpt
PSCU Financial Services' Contact Center professionals recently supplied Los Angeles-based Schools Federal Credit Union ($127 million in assets) with 24/7 call center services during complications with its core system.

Schools Federal Credit Union, which serves more than 22,000 members, relied on PSCU Financial Services' Contact Center following a phone line down from the host. Without access to its account database or Internet, the credit union needed an alternative to serve a growing line of customers - employees of the Los Angeles Unified School District - eager to cash their checks on payday. Within 10 minutes, Contact Center representatives were in touch with the credit...

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