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NBTA CONVENTION 2009: Carrier defends bag fees.

Publication: Travel Trade Gazette UK & Ireland
Publication Date: 04-SEP-09 		Format: Online
Delivery: Immediate Online Access
Full Article Title: NBTA CONVENTION 2009: Carrier defends bag fees.(Continental Airlines Inc. at the National Business Travel Association Convention)(Brief article)

Article Excerpt
CONTINENTAL Airlines said it had to introduce bag charges and cut headline fares because its position on online travel agency search results had been suffering.

The airline's chief executive, Larry Kellner, told delegates he "hated" the charge but insisted it had not led to a loss of market share....

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