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New Survey Finds That 44% of Corporate Banking Clients Would Switch Banks for Better Service in Bank Account Management; Pegasystems and Finextra survey finds more than 60% of banks identify lack of business agility, IT resources and technologies as the biggest obstacles to delivering better customer service.

Publication: M2 Presswire
Publication Date: 09-SEP-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-9 September 2009-Pegasystems Inc.: New Survey Finds That 44% of Corporate Banking Clients Would Switch Banks for Better Service in Bank Account Management; Pegasystems and Finextra survey finds more than 60% of banks identify lack of business agility, IT resources and technologies as the biggest obstacles to delivering better customer service(C)1994-2009 M2 COMMUNICATIONS

RDATE:09092009

Pegasystems Inc. (NASDAQ: PEGA), the leader in business process management,and Finextra, the respected information source for the financial technology community,have found that 63% of banks recognise that delivering Electronic Bank Account Management (EBAM) services is a great opportunity to win new clients and better serve existing ones. However, the recent survey which the organisations conducted also revealed that due to a lack of agility in bank IT departments, over 45% of them believe that it will...

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