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Action vs. progress.

Publication: ICS Cleaning Specialist
Publication Date: 01-AUG-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
[ILLUSTRATION OMITTED]

Think about the last time you attended an industry trade show, a training workshop or an association meeting: you got back to your shop all fired up to change things for the better.

You rolled out a new program that seemed like a good idea, but then you were stuck dealing with push back and frustration from the staff, your customers or both. It probably got so bad you threw up your hands and abandoned the change altogether.

Congratulations! Now you know the difference between action and progress.

Action without planning is really just commotion. It gets a lot of people running around being busy doing stuff that they think is absolutely essential or what they...

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