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How does your company sound? Every day American business is receiving a silent kiss of death without even realizing it.

Publication: ICS Cleaning Specialist
Publication Date: 01-AUG-09 		Format: Online
Delivery: Immediate Online Access
Full Article Title: How does your company sound? Every day American business is receiving a silent kiss of death without even realizing it.(Marketing Strategies That Work)

Article Excerpt
Companies around the country are delivering a message to potential clients that says, "We don't care enough about you to upgrade the way we handle you over the telephone."

Your telephone, the way it is answered and the support systems attached to it are either costing you, or making you, tons of money.

Remember that in order to build the most outstanding service experience possible, you must manage how people feel. In order to manage how they feel about you and your company, you must pay attention to everything that they hear.

If you are a solo operator, you must think about hiring an assistant to handle the telephone for you. Even if you give great phone, you are already wearing too many hats to be worried about answering every single call that comes in.

On top of which, how do you know if the caller...

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