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Article Excerpt
Through our work of installing enterprise software in social service agencies, we've noticed that many providers use a myriad of connected (and not so connected!) applications. Client information often "lives" on paper and in e-mail messages, Excel spreadsheets, Access databases, accounting software, and legacy case management systems, just to name a few. Thus, staff members often have to update the same client data in two, three, or more different systems.
For example, we recently moved to our software an agency that had 12 different case management systems (one for each program area). None communicated with one another even though many served the same client population. The agency was maintaining the same core...
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