|
Article Excerpt
Byline: Michelle Price
The UK retail banking industry is under siege and not merely at the hands of the financial crisis. Even before the meltdown, trust among UK banking consumers, disgruntled with poor impersonal service, overly complex products and stealth penalty charges, was on a steady downward trajectory. One organisation that remains on a high, however, is the Co-operative Financial Services (CFS) group. Buoyed by strong ethical brand values that are proving uniquely appealing to a disillusioned public, the organisation is growing fast: in the first quarter of 2009, the Co-operative Bank enjoyed a 49% year-on-year increase in current account customers, says the group's CEO, David Anderson.
But although CFS does not exist to maximise shareholder value, the organisation is not immune to growing commercial pressures. "We need to...
|
|
More articles from The Banker
Japanese banks arrest long-term decline.(Lehman Brothers Holdings Inc...., July 01, 2009
The Top 1000: How we did it., July 01, 2009
Can pensions bridge the funding gap?: Entering a new world., July 01, 2009
Rebuilding trust in equity markets: Entering a new world., July 01, 2009
Looking for additional articles?
Search our database of over 3 million articles.
Looking for more in-depth information on this industry?
Search our complete database of Industry & Market reports by text, subject, publication
name or publication date.
About Goliath
Whether you're looking for sales prospects, competitive information, company
analysis or best practices in managing your organization,
Goliath can help you meet your business needs.
Our extensive business information databases empower business
professionals with both the breadth and depth of credible,
authoritative information they need to support their business
goals. Whether it be strategic planning, sales prospecting,
company research or defining management best practices -
Goliath is your leading source for accurate information.
|
|
