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What can an agency with a limited budget do to handle dramatically increased ridership?

Publication: Mass Transit
Publication Date: 01-JUN-09 		Format: Online
Delivery: Immediate Online Access
Full Article Title: What can an agency with a limited budget do to handle dramatically increased ridership?(Manager's Forum)

Article Excerpt
Given the alternative, this is a great problem to have. At Metro Transit our ridership in 2008-at 81.8 million--was our highest in 27 years. And we have seen a ridership increase of 17.4 percent over the last four years.

Ridership growth at this rate presents some challenges, which motivated us to ensure that we are delivering our service as efficiently as possible and that we are serving the most markets and the most customers with the limited service resources available.

Technology has played a big role in our approach to this challenge.

We made an investment in 2004 to purchase and implement GIRO'S scheduling and operations software package HASTUS. As a result of the efficiencies in scheduling and dispatch of service and the impact on overall operator labor costs, we have been able to deliver more service with the same number of operators. We reduced unproductive time, increased the amount of platform time on each run and reevaluated our extraboard needs. While we have seen some increase in overtime wages, the overall impact on efficiency has been remarkable. We have reduced our payroll-to-platform ratio from...

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