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Article Excerpt
Whether it's snowmobiles, airplanes or locomotives, Bombardier is a testament to how a company can change over time. Even in this down economy, with its aerospace division underperforming, Bombardier's transportation division has stepped up to the plate and shown its mettle. Recently the transit heavyweight signed a $1.2 billion deal with the Toronto Transit Commission (TTC) to supply more than 200 light rail vehicles.
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But despite having its rail products in transit systems worldwide, Bombardier sees its future not just in supplying agencies with rolling stock, but in servicing those products and soon operating them as well. I had a chance to speak with Mike Hardt, Bombardier's vice president, services, about the company, its new service initiatives, what the future holds for it and what it has to teach agencies.
LIFECYCLE SERVICES
Hardt has been with Bombardier twice, returning to the company in 1997 after a previous stint to help start up its new services division. In the last 12 years this division has gone from a startup to 20 contracts with 17 customers in 16 locations.
Hardt says services sprouted from Bombardier's manufacturing division and a cradle-to-grave or lifecycle concept. "If we built the vehicle, could we operate...
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