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Alcatel-Lucent and Genesys implement contact center for Portugal's ZON Multimedia; Begins a new phase to spearhead ZON's new Customer Engagement Strategy.

Publication: M2 Presswire
Publication Date: 02-JUL-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-2 July 2009-Alcatel Lucent: Alcatel-Lucent and Genesys implement contact center for Portugal's ZON Multimedia; Begins a new phase to spearhead ZON's new Customer Engagement Strategy(C)1994-2009 M2 COMMUNICATIONS

RDATE:01072009

Paris, -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced today it has successfully implemented a contact center for ZON Multimedia, Portugal's leading Pay TV operator and second largest Internet Service Provider. ZON is now implementing Phase Two of this project, which consists of developing new customer service capabilities and thus contributing to ZON's Customer Engagement Strategy.

Alcatel-Lucent will create a new customer service platform for ZON Multimedia, using software from its subsidiary Genesys Telecommunications Laboratories, to significantly enhance the customer experience. The new platform will integrate all ZON's inbound and outbound communications and create new self- and assisted-service channels for its customers, incorporating additional types of...



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