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AAA Life Insurance Company Utilizes inContact's ECHO Surveys to Measure Customer Satisfaction.

Publication: Business Wire
Publication Date: 15-JUN-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Employee Performance, Customer Satisfaction Have Increased Through Measurable Feedback

SALT LAKE CITY -- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that AAA Life Insurance Company has received excellent results using ECHO Survey (Every Customer Has Opinions), one of inContact's agent optimization tools to measure customer satisfaction levels.

ECHO provides customized survey options for companies to improve service delivery in near real time. With ECHO, outbound calls with an automated survey are initiated to customers after they speak with the contact center agent. The results are used to better understand the customer's experience with the contact center agent.

At AAA Life, members and new business prospects answer short...

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