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Article Excerpt
"Can you help this patron with her resume?" my colleague asked. "Sure!" I answered jauntily. After all, at work I am Computer Answer Girl, able to solve the most vexing problems with a flick of the mouse or a toggle of a power button.
But this one left me scratching my head. Our patron was a stylish young Japanese woman looking for work as a designer. She had found a fashionable resume template that, it turns out, was cleverly laid out with tables. It took me about 15 minutes to figure out that she had to use the table layout tab in Microsoft Word 2007 to add an additional cell in which to place another entry listing her experience. Then, I had to explain the whole concept to her.
The language barrier made it difficult, and I don't know if the patron totally understood my on-the-fly lesson in advanced Word design. Still, she seemed impressed. So, she asked me if I could proof the grammar on her resume. A glance at her sentence structure told me that she was in trouble. So, being the ultra helpful librarian I am, I gave her a few suggestions.
By then, 30 minutes had passed. "Excuse me," said another patron at the next row of computers. "Can you proofread my resume, too?"
I started to explain that we librarians really don't offer that service. "You helped her!" he rightfully pointed out.
He had me there. Still, I felt caught. Like all public libraries, ours has seen a surge of new visitors as job seekers come in to use our public internet access computers to look and apply for employment. They are at all skill levels when it comes to computer knowledge. We don't always have time to offer very much individual computer training. Are there any applications on the web that can help make their task (and ours) easier?
How Do I Use This Thing?
These days, our job-seeking patrons almost always have to apply and...
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