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DHL Turns To IBM To Deliver Intelligent Insight T0 Improve Operations And Customer Profitability; Leading Logistics Service Provider Improves Business Decisions by Analyzing Nearly 30 Million Customer Records in Seconds.

Publication: M2 Presswire
Publication Date: 03-JUN-09 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
M2 PRESSWIRE-3 June 2009-IBM: DHL Turns To IBM To Deliver Intelligent Insight T0 Improve Operations And Customer Profitability; Leading Logistics Service Provider Improves Business Decisions by Analyzing Nearly 30 Million Customer Records in Seconds(C)1994-2009 M2 COMMUNICATIONS

RDATE:03062009

BERLIN -- IBM (NYSE: IBM) today announced that DHL Worldwide, the market leader in the global air and ground express industry, is using IBM analytics software to help transform its global business operations and drive customer relationship profitability at its DHL Express Germany and DHL Call Forwarding North America divisions. The new intelligence system from IBM allows DHL to analyze more than 30 million customer records in just seconds vs. hours while drastically reducing its system maintenance costs.

DHL Express Germany's core business is courier and express services for private and business customers. Each year, the company sends more than 1.5 million...

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