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Team-building tools for maintenance professionals: part one of a four-part series on how to cut maintenance costs, streamline operations and increase resident satisfaction.

Publication: Units
Publication Date: 01-JAN-09
Format: Online
Delivery: Immediate Online Access
Full Article Title: Team-building tools for maintenance professionals: part one of a four-part series on how to cut maintenance costs, streamline operations and increase resident satisfaction.(Maintenance Management)

Article Excerpt
CREATING HIGH-QUALITY maintenance teams takes time, but more than that, it takes a working understanding of emotional intelligence and the life cycle of a team. This knowledge will affect more than just a community's maintenance staff; it will have a positive impact on everyone involved in service requests, including residents, service technicians, administrative staff, contractors and supplier partners.

To form a wholly competent team, maintenance team leaders must learn the four fundamentals of team building.

Forming. The most critical...

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