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HealthNow New York Inc. Empowers Business Users to Drive Improvements in Claims Processing and Increase Member Retention and Loyalty.

Publication: Business Wire
Publication Date: 13-APR-09
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Leading NY health insurer uses smart technology to accelerate change, automate claims and improve customer service

CAMBRIDGE, Mass. -- HealthNow New York is using Pegasystems (NASDAQ:PEGA) to optimize its claims management process and hold down premium rate increases. By upgrading to Pegasystems' latest Build for Change([R]) technology, the leading New York health insurer will enable their business users to capture and drive business improvement ideas and goals quickly and more effectively.

This new initiative for HealthNow drastically reduces the lag time between business intent and solution delivery. HealthNow is now able to enhance the speed and responsiveness...

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