Home | Business News | Browse by Publication | T | The Australian Library Journal

Deriving library value through SWOT, Scorecard, then Six Sigma.

Publication: The Australian Library Journal
Publication Date: 01-FEB-09 		Format: Online
Delivery: Immediate Online Access
Full Article Title: Deriving library value through SWOT, Scorecard, then Six Sigma.(The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality)(Book review)

Article Excerpt
The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality. By Despina D. Wilson, Theresa Del Tufo and Anne E.C. Norman. Jefferson, NC: McFarland and Company, 2008. 220 pp. US$49.95. Soft cover ISBN 13: 9780786430369.

Assuming that research into the quality of library services is a valuable tool and not merely a symptom of managerial paranoia, this work clearly presents...

Read the FULL article now - Try Goliath Business News - FREE!   
You can view this article PLUS...

  • Over 5 million business articles
  • Hundreds of the most trusted magazines, newswires, and journals (see list)
  • Premium business information that is timely and relevant
  • Unlimited Access

Now for a Limited Time, try Goliath Business News - Free for 3 Days!
Tell Me More   Terms and Conditions

Get Goliath Business News for 1 year - Just $99 (Save 65%)
Tell Me More   Terms and Conditions

Already a subscriber? Log in to view full article



Looking for additional articles?
Search our database of over 3 million articles.

Looking for more in-depth information on this industry?
Search our complete database of Industry & Market reports by text, subject, publication name or publication date.

About Goliath
Whether you're looking for sales prospects, competitive information, company analysis or best practices in managing your organization, Goliath can help you meet your business needs.

Our extensive business information databases empower business professionals with both the breadth and depth of credible, authoritative information they need to support their business goals. Whether it be strategic planning, sales prospecting, company research or defining management best practices - Goliath is your leading source for accurate information.